Pick Up & Delivery

Delivery Costs

Our order deliveries are executed by 3rd parties and we will keep you up-to-date to the best of our abilities.

• The delivery cost is $89 if the order is below $1599 for locations within a 20KM radius of our store in Auckland.
• Free Shipping: Within Auckland for orders over $1599.
• Half-Price Shipping: Nationwide for orders over $1999.
• South Island Freight Cost: Please contact us to get a quote.

Delivery Timeframes

• Mattresses and standard Bed Bases: 5 to 7 working days (Auckland).
• Mattresses and Bed Bases: Call 09 972 4142 to know the timeline (Nationwide).
• Headboards: Up to 2 to 3 weeks.
• Drawer Bed Bases: Up to 10 working days.
• Custom Orders: 2.5 to 3 weeks, depending on modifications and fabric availability.
• Additional Shipping Costs: May apply based on product size and quantity. Please contact us on 09 972 4142.

Information About Customer Pick-Ups & Delivery

We want to make your shopping experience very peaceful with us and do our best to achieve this goal. To avoid any confusion and for better understanding, please spend a few moments reading this information.

Customer Pick-Ups

Free pick-ups are allowed from Bed Studio, 25B Broadway, Newmarket, Auckland 1023, with prior arrangements.

Some products are not available for pick-up and are designed for shipping only at low prices. They are usually dispatched within 2–3 working days directly from our partner suppliers in Auckland. If your ordered item is not in stock, we will notify you and keep you posted.

Please note when picking up your order you need to bring:

• A copy of your order email or an invoice.
• A Photo ID.
• In some circumstances, we may ask you to bring the Credit or Debit Card you used when you ordered online.
• If you are sending someone to pick up on your behalf, we would need their details before you arrange the collection (Name and ID).

 

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Shipping Information

Standard Shipping Rates - Auckland Metro Area

$89 for up to 3 pieces, which covers a 20 km radius from our store location at 25B Broadway, Newmarket, Auckland 1023. Additional pieces will cost $20 each.

Charges for upstairs delivery start from $25 for the first floor or by elevator. For apartment delivery, charges are the same, but please check with us if there is no lift/elevator available.

All delivery/shipping charges are calculated automatically on the checkout page.

Out of Auckland North Island - Flat Delivery Rates for All Sizes

Please check whether your address comes under these areas.

Please refer to the below table for areas covered in the North Island. Delivery is calculated automatically on the checkout page.

South Island Zone 1

Delivery available in Nelson, Blenheim, Christchurch, Timaru, Oamaru and Dunedin.

South Island Zone 2

Delivery available in Queenstown and Wanaka.

Free Delivery

During special promotions, we offer free deliveries with a minimum purchase amount for selected areas. The minimum purchase amount changes based on the promotion. This will be automatically shown and applied on the Checkout Page.

Order Dispatch Time

Auckland Area: 3–5 days for items in stock.

Out of Auckland: 3–7 days for items in stock.

Once the order is dispatched, we will provide you with tracking details.

Please note that we sometimes cannot promise to deliver on a specific day and time as deliveries are sent through freight companies such as Mainfreight and others, and they go by route plans. Thanks for your understanding.

Dispatch / Pick-Up Time for Custom-Made Products

Bespoke products such as headboards, storage beds, or bed bases with drawers are custom-made products that are proudly made in New Zealand. They are typically displayed as available in stock, but they are made to order and may take up to 2–4 weeks to be completed, depending on the factory's workload.

We always strive to complete all orders as quickly as possible and look forward to your kind support in this regard.

For any questions regarding delivery or pick-up, please feel free to contact us on 09 972 4142.

What If I Miss Delivery or I Am Not Home?

Auckland

You will always receive a notification at least a day in advance (Phone Call / Email / Text) about your delivery tentative timings and will only be sent out after you have confirmed the day and timings.

If you are not present at the time of delivery, the driver will call you. If they still cannot get hold of you or receive no answer from you when they send a text, they will take your goods back and you will need to rebook your delivery and pay again.

Please get in touch with us and we will try our best to accommodate you for the next delivery available and also provide the best solution.

For any circumstances like this, should you decide to cancel the sale, please note that delivery fees will not be refunded. Items ordered as custom-made can also not be cancelled.

If you do not wish to pay delivery charges again, you may arrange a pick-up.

Out of Auckland & Rural

The same conditions apply as above. There is an extra cost involved for bringing goods back to our warehouse in Auckland.

When Receiving Delivery of Your Goods

• For peace of mind, we request all customers to sign when they receive delivery. If a signature is not possible, customers are requested to send a text message to confirm they have received delivery. The driver may take a photo as proof of delivery.
• If you have someone receiving delivery on your behalf, we would need their name before we dispatch. They need to sign the delivery receipt when they receive the delivery.
• Usually, all goods are dispatched after careful inspection. Should any item get damaged during transportation or you receive any item damaged, please notify the freight company upon receiving the goods. Doing this will help us make a claim for damaged items during transportation. We do not guarantee any claim for items which have been received and signed for by the customer or receiver on the customer's behalf.
• We will notify the freight company about this and submit a claim. Please be aware that the claim process sometimes may take longer, depending upon the company and situation, but we will keep you posted about progress.

Other Important Facts & Understanding

Due to a shortage of staff or for any other unforeseen reasons, there may be only a driver when you receive your delivery. We really appreciate and request that you give them a hand to unload the goods from their vehicle.

Please bear in mind that sometimes deliveries might not reach at a given time due to traffic congestion on roads or for any other unavoidable reasons. In this case, the driver will always be in touch with you.

Some customers ask to leave their purchased goods at the entrance door, under a shed, under a carport, in a garage, on a deck, etc. It is the customer's responsibility to make sure it is safe to leave goods at the requested spot/place.

In the event of any unfortunate circumstances, such as goods being stolen, getting wet in the rain, being damaged or soiled by someone, Bed Studio takes no responsibility for this and we cannot accept any returns or offer a replacement.

Thanks for your kind understanding and support.

Bed Studio
25B Broadway, Newmarket, Auckland 1023
Phone: 09 972 4142