Returns

We are committed to providing quality products and services to all our customers nationwide. We do our level best to meet your expectations, but in some unlikely events things may go wrong and we would like to work with you to solve the problems. We highly recommend reading the information below about our return and refund policy.

Change of Mind: Please choose your product carefully as we do not offer any refunds or returns if you change your mind.

Trial: We do not provide any trials of any products.

Returns Accepted: If we have accepted a return of a product (unused, unopened and in original packaging), there will be a charge of a minimum 20% of the total price you have paid. This covers our administration, restocking, handling and other charges (such as the time a salesperson spent with you).

Freight for Returns: RTB (Return to Base). Please note all warranties and replacements are subject to return to base, which means it is the customer's responsibility to send or bring the product to our warehouse/store at their own expense.

Product Inspection: If we agree to inspect products for faults, we only do this for the Auckland Metro area. We do not provide an inspection service outside the Auckland area. If you have purchased any product from outside of Auckland, it is your responsibility to bring or send the product to us and we will provide a remedy, which can be repair or replacement.

When Receiving Delivery of Your Goods

• For peace of mind, we request all customers to sign when they receive their delivery. If a signature is not possible, customers are requested to send a text message to confirm they have received the delivery. The driver may take a photo as proof of delivery.
• If you have someone receiving the delivery on your behalf, we require their name before we dispatch. They need to sign the delivery receipt when they receive the delivery.
• Usually, all goods are dispatched after careful inspection. Should any item get damaged during transportation or you receive an item that is damaged, please notify the freight company upon receiving the goods. Doing this will help us make a claim for damaged items during transportation. We do not guarantee any claim for items that have been received and signed for by the customer or a receiver on the customer's behalf.
• We will notify the freight company about the damage and submit a claim. Please be aware that the claim process may sometimes take longer, depending on the company and situation, but we will keep you posted about the progress.
• Item Too Big

If the product you have purchased does not fit through your door or hallway because it is too big or too wide, please note that if we agree to exchange it for another product, the customer will have to bear the cost of returning the goods in their original condition, pay the redelivery cost and any difference in the sale price of the new product purchased.

For example, if you bought a Queen Bed Base but it does not fit through your door or passage and you decide to purchase a Split Queen Bed Base instead, we are happy to do this for you. You will pay the difference in price, the charges to bring the original base back and the delivery charges to your delivery address.

Mattresses & Toppers

Due to hygiene reasons, we have a strict policy of no returns, exchanges or refunds for mattresses and toppers.

Custom-Made Products

There are no exchanges or returns for custom-made products, such as custom headboards, bed bases or other customised products.

Thank you for your understanding.

Bed Studio
25B Broadway, Newmarket, Auckland 1023
Phone: 09 972 4142