Terms & Conditions
Last Updated: 13 August 2026
Welcome to the Bed Studio website. Please read these Terms & Conditions carefully before using our website or purchasing products from us.
By accessing or using the Bed Studio website, you agree to be bound by these Terms & Conditions. If you do not agree with any of these terms, please do not use the website.
These Terms & Conditions apply to your use of the Bed Studio website and to purchases made through our website.
Address: 25B Broadway, Newmarket, Auckland 1023
Phone: 09 972 4142
Email: Info@bedstudio.co.nz
1. Use of Our Website
You may use our website for lawful purposes only.
You agree not to use the website:
- For any unlawful or fraudulent purpose
- To attempt to gain unauthorised access to our systems
- To interfere with the operation or security of the website
- To copy, reproduce or distribute website content without permission
- In any way that could damage, disable or impair the website
- To upload or transmit malicious software or harmful material
We may restrict or suspend access to the website where we reasonably believe that these Terms & Conditions have been breached.
2. Website Content and Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, product descriptions, images, specifications, pricing, availability and other information may occasionally contain errors or omissions.
We reserve the right to correct errors, update information or make changes to our website without prior notice.
This does not affect your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.
3. Product Information
We make every reasonable effort to ensure that product descriptions and specifications are accurate.
Product dimensions, materials, colours, finishes and other specifications may vary slightly between products.
Some products may be made to order or customised. Product availability and manufacturing timeframes may therefore vary.
Please contact us if you require clarification about a product before placing your order.
4. Product Images and Colours
We make every effort to display product colours as accurately as possible.
However, the colour you see may vary depending on your monitor, screen, device settings and other factors.
We cannot guarantee that the colour displayed on your device will exactly match the physical product.
5. Pricing
All prices displayed on the Bed Studio website are in New Zealand Dollars (NZD) unless otherwise stated.
Prices may change from time to time.
We reserve the right to correct pricing errors, typographical errors or other inaccuracies.
If an obvious pricing error occurs, we may contact you before processing or fulfilling the order.
6. Product Availability and Stock
We make reasonable efforts to keep product availability information up to date.
However, occasionally a product may become unavailable before our website has been updated.
If you purchase a product that is no longer available, we may:
- Contact you regarding the expected availability date
- Offer an alternative product where appropriate
- Allow you to wait for the product to become available
- Cancel and refund the affected order where appropriate
We will communicate with you as soon as reasonably possible if there is an issue with product availability.
7. Orders
Placing an order through our website constitutes a request to purchase the selected products.
An order confirmation does not necessarily mean that Bed Studio has accepted the order in every circumstance. We may need to verify product availability, pricing, payment or other order details before fulfilling an order.
If we are unable to fulfil an order, we will contact you and arrange an appropriate solution, including a refund where applicable.
8. Payment
Payments made through our website may be processed using third-party payment providers and payment gateways.
Bed Studio does not intentionally retain full payment card information unless required and permitted as part of a secure payment process.
By making a payment, you agree to comply with the terms and conditions of the relevant payment provider.
9. Delivery and Shipping
Delivery and shipping are subject to our Delivery Policy.
Delivery timeframes are estimates and may vary depending on:
- Product availability
- Product type
- Customisation requirements
- Delivery location
- Freight provider schedules
- Weather and traffic conditions
- Public holidays
- Other circumstances outside our reasonable control
Freight companies may deliver during normal business hours and may require a signature on delivery.
Where applicable, additional delivery charges may apply for rural locations, difficult access, stairs, apartments, oversized products or other special delivery requirements.
Please refer to our Delivery Policy for current delivery charges and timeframes.
10. Customer Pick-Ups
Customers may be able to collect eligible products from our showroom by prior arrangement.
Our current store address is:
Bed Studio
25B Broadway, Newmarket, Auckland 1023
Customers collecting an order may be required to provide:
- Order confirmation or invoice
- Photo identification
- Other information reasonably required to verify the order
If another person is collecting your order on your behalf, we may require their details before collection.
11. Returns, Refunds and Exchanges
Returns, refunds and exchanges are subject to our Return Policy.
Certain products may have specific return restrictions, including mattresses, toppers, custom-made products and other products where hygiene, manufacturing or customisation considerations apply.
Nothing in these Terms & Conditions limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer legislation.
12. Damaged Products
We take reasonable care when preparing products for dispatch.
If your product appears to have been damaged during delivery, please notify the delivery or freight provider as soon as possible and contact Bed Studio promptly.
Where appropriate, we may require photographs, videos or other information to assess the damage and determine the appropriate remedy.
Please refer to our Return Policy and Delivery Policy for further information.
13. Custom-Made and Made-to-Order Products
Some products are made to order or customised according to customer requirements.
Before ordering a customised product, customers are responsible for ensuring that:
- The selected dimensions are suitable
- The product can fit into the intended room
- The product can be transported through required doorways, hallways and stairways
- The selected materials, colours and specifications are correct
Custom-made products may be subject to different cancellation, return and exchange conditions.
Please review the applicable product information and our Return Policy before placing an order.
14. Intellectual Property
All content on the Bed Studio website, including but not limited to:
- Text
- Product descriptions
- Photographs
- Graphics
- Logos
- Videos
- Website design
- Software
- Source code
- Other visual or written materials
is owned by or licensed to Bed Studio or the relevant rights holder.
You may view and use website content for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell, transmit or commercially exploit our website content without prior written permission.
Unauthorised use of our intellectual property may breach applicable copyright, trademark and other laws.
15. Trademarks
Bed Studio and associated names, logos and branding may be trademarks or trade names owned by Bed Studio or the relevant rights holder.
Other trademarks, product names and brand names appearing on our website remain the property of their respective owners.
You must not use Bed Studio trademarks or branding without our prior written permission, except where reasonably necessary to identify our products or services.
16. Customer Reviews, Comments and Feedback
We may provide customers with opportunities to submit reviews, comments, suggestions, feedback or other content.
You are responsible for ensuring that anything you submit:
- Is accurate to the best of your knowledge
- Does not infringe another person's rights
- Does not contain unlawful, threatening, defamatory, abusive or obscene material
- Does not contain malicious software
- Does not disclose another person's private information without permission
By submitting content to Bed Studio for publication or use, you grant us permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that we reasonably consider inappropriate, unlawful or inconsistent with these Terms & Conditions.
17. Communications
By providing your contact details, you agree that Bed Studio may contact you regarding:
- Your orders
- Deliveries
- Payments
- Returns
- Warranty matters
- Customer service enquiries
- Important changes to our services or website
Where you have opted in to receive marketing communications, we may also send information about products, promotions, offers and other Bed Studio updates.
You can unsubscribe from marketing communications at any time.
18. Promotions and Competitions
Any promotions, competitions or special offers displayed on our website may be subject to additional terms and conditions.
Where additional terms apply, those terms will form part of the relevant promotion.
Bed Studio reserves the right to correct errors or withdraw a promotion where necessary.
19. External Websites and Links
Our website may contain links to third-party websites or services.
These websites are operated independently from Bed Studio.
We do not control and are not responsible for the content, availability, security or privacy practices of external websites.
You should review the terms and privacy policies of any third-party website before using it or providing personal information.
20. Website Availability
We aim to keep our website available and operating correctly.
However, we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Free from viruses or other harmful components
- Compatible with every device or browser
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
21. Disclaimer
To the extent permitted by law, information on the Bed Studio website is provided for general information purposes.
We make reasonable efforts to maintain accurate website information but do not guarantee that every piece of information will always be complete, current or error-free.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot legally be excluded, restricted or modified under New Zealand law.
22. Consumer Guarantees Act
Nothing in these Terms & Conditions affects your rights under the Consumer Guarantees Act 1993, where that Act applies.
Where applicable, products must meet the guarantees required by New Zealand consumer law, including requirements relating to acceptable quality, fitness for purpose and correspondence with description.
If you have a problem with a product, please contact Bed Studio so that we can assess the issue and provide any remedy required by law.
23. Limitation of Liability
To the maximum extent permitted by law, Bed Studio will not be liable for loss or damage arising from your use of our website where such liability can legally be excluded.
Nothing in these Terms & Conditions excludes liability that cannot legally be excluded or limits your statutory rights.
24. Indemnification
To the extent permitted by law, you agree to indemnify Bed Studio, its employees and agents against reasonable losses, costs or expenses arising from your unlawful use of the website or your breach of these Terms & Conditions.
This clause does not apply to the extent that doing so would be inconsistent with your rights under applicable New Zealand law.
25. Termination
We may suspend or terminate your access to our website where we reasonably believe you have breached these Terms & Conditions or used the website unlawfully.
You may stop using the website at any time.
Termination of access does not affect rights or obligations that arose before termination.
26. Changes to These Terms & Conditions
Bed Studio may update these Terms & Conditions from time to time.
When changes are made, we will update the Last Updated date at the top of this page.
Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.
27. Severability
If any provision of these Terms & Conditions is found to be invalid, illegal or unenforceable, that provision will be treated as severed to the extent necessary.
The remaining provisions will continue to apply.
28. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
You agree that disputes relating to these Terms & Conditions or your use of the Bed Studio website will be subject to the applicable courts and laws of New Zealand.
29. Contact Us
If you have any questions about these Terms & Conditions, our products or our services, please contact us.
Address: 25B Broadway, Newmarket, Auckland 1023
Phone: 09 972 4142
Email: Info@bedstudio.co.nz