Privacy Policy

Last Updated: 13 August 2026

Bed Studio respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Bed Studio collects, uses, stores, protects and discloses personal information when you visit our website, contact us, purchase our products, request services or otherwise interact with us.

Bed Studio operates from:

Address: 25B Broadway, Newmarket, Auckland 1023
Phone: 09 972 4142
Email: Info@bedstudio.co.nz

This Privacy Policy applies to information collected through our website, in our store, by phone, email, social media, online forms and other interactions with Bed Studio.

1. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Your name
• Phone number
• Email address
• Delivery and billing address
• Shipping and delivery information
• Order and purchase details
• Products you purchase or enquire about
• Information you provide when requesting a quote
• Information provided through contact forms
• Information provided when making a warranty, return or service enquiry
• Payment and transaction information where required to process your order
• Information relating to your interactions with Bed Studio
• Information you provide when subscribing to our newsletter or marketing communications
• Information you provide through surveys, competitions or promotions
• Any other information you voluntarily provide to us

We may also collect non-personal or technical information when you use our website, such as your browser type, device type, operating system, IP address, general location information, pages visited and information about how you interact with our website.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Visit or use our website
• Create an account or place an order
• Contact us by phone, email or other communication channels
• Complete an online form
• Request a quote or product information
• Visit our showroom
• Subscribe to our newsletter
• Make a warranty or service enquiry
• Participate in a promotion, competition or survey
• Contact us through social media

In some circumstances, we may receive information about you from another person or organisation where this is permitted under applicable privacy laws.

Where we collect personal information indirectly, we will take reasonable steps to ensure you are informed about the collection, its purpose and how the information may be used or disclosed, where required by the Privacy Act 2020.

3. Why We Collect Your Information

We collect and use personal information where it is reasonably necessary for our business activities, including to:

• Process and fulfil your orders
• Arrange deliveries and collections
• Provide customer service and support
• Respond to enquiries and requests
• Provide quotes and product information
• Process payments and transactions
• Manage returns, refunds and warranty claims
• Communicate with you about your orders
• Keep records of transactions and customer interactions
• Improve our products, services and website
• Understand how customers use our website
• Send marketing communications where you have agreed to receive them
• Administer promotions, competitions or surveys
• Detect and prevent fraud, misuse or security issues
• Meet our legal and regulatory obligations
• Protect the rights, property and safety of Bed Studio, our customers and others

We aim to collect only information that is reasonably necessary for the relevant purpose. This is consistent with the Privacy Act 2020 principle that personal information should only be collected where it is necessary for a lawful purpose connected with the organisation's activities.

4. What Happens If You Do Not Provide Information

Providing personal information is generally voluntary.

However, some information may be necessary for us to provide certain products or services. For example, we may require your name, contact details and delivery address to process and deliver an order.

If you choose not to provide information that is reasonably necessary for a particular service, we may not be able to process your order, arrange delivery, respond to your request or provide the relevant service.

5. Processing Orders and Payments

When you place an order with Bed Studio, we use the information you provide to process and fulfil your purchase.

This may include sharing relevant information with payment providers, delivery companies, freight providers, technology providers or other service providers where this is reasonably necessary to complete your order.

Bed Studio does not intentionally retain full payment card details unless this is necessary and permitted for a specific payment process. Payment information may be processed securely by third-party payment providers.

You should also review the privacy policies of any payment provider used during your transaction.

6. Delivery and Freight Providers

To deliver your purchases, we may provide relevant information to delivery companies, freight providers and logistics partners.

This may include:

• Your name
• Delivery address
• Phone number
• Order details
• Delivery instructions

We only provide information that is reasonably necessary to arrange and complete delivery or related services.

7. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where this is reasonably necessary to operate our business and provide products and services to you.

These may include:

• Payment providers
• Delivery and freight companies
• Technology and website providers
• Hosting providers
• Email and marketing service providers
• Customer service or communication platforms
• Professional advisers
• Service providers who assist us with operating our business
• Government agencies or authorities where required or permitted by law

We expect third-party service providers handling personal information on our behalf to take appropriate steps to protect that information.

We will only use or disclose personal information for purposes permitted under the Privacy Act 2020 and other applicable laws.

8. Information Shared Outside New Zealand

Some of our technology, payment, marketing, hosting or other service providers may operate outside New Zealand or store information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure the disclosure complies with the requirements of the Privacy Act 2020, including the applicable requirements relating to overseas disclosure.

New Zealand's Privacy Act contains specific requirements for disclosure of personal information outside New Zealand.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website recognise your browser and remember certain information.

We may use cookies and similar technologies to:

• Keep our website functioning properly
• Remember preferences
• Improve website performance
• Understand how visitors use our website
• Measure website traffic
• Improve our website and services
• Support advertising and marketing activities where applicable

Some third-party services used on our website may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website operate.

10. Analytics and Advertising

We may use third-party analytics and advertising services to understand website traffic, measure advertising performance and improve our marketing.

These services may collect information about your interactions with our website through cookies, pixels or similar technologies.

Where applicable, these third parties may use information collected through their services in accordance with their own privacy policies.

11. Social Media and External Websites

Our website may contain links to third-party websites, social media platforms or other external services.

These websites operate independently from Bed Studio and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

12. How We Protect Your Information

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.

Depending on the circumstances, security measures may include:

• Access controls
• Password protection
• Secure systems and platforms
• Restricted access to personal information
• Staff and service-provider controls
• Appropriate technical and organisational safeguards

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

If we become aware of a privacy breach that is likely to cause serious harm, we will take the steps required under New Zealand privacy law, including notifying the Privacy Commissioner and affected individuals where required.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

The length of time we retain information may depend on:

• The type of information
• The purpose for which it was collected
• Our legal and accounting obligations
• Warranty and purchase records
• Dispute or complaint requirements
• Legitimate business requirements
• When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

14. Your Right to Access Your Information

You have the right to ask us for access to personal information we hold about you, subject to the applicable requirements and exceptions under the Privacy Act 2020.

You can ask us:

• What personal information we hold about you
• For a copy of your personal information
• How we use your personal information
• Where appropriate, how your information was obtained

The Privacy Act 2020 provides individuals with rights to access personal information held about them.

15. Correcting Your Information

If you believe personal information we hold about you is incorrect, incomplete or out of date, you can ask us to correct it.

We will take reasonable steps to consider your request and correct information where appropriate.

If we do not agree to make a requested correction, we will provide an explanation where required by law and may, where appropriate, attach a statement to the information noting that you believe it is incorrect.

16. Privacy Enquiries and Requests

If you want to:

• Request access to your personal information
• Ask us to correct your information
• Ask a question about this Privacy Policy
• Make a privacy-related complaint
• Ask how your information is being used

Please contact Bed Studio using the details below.

Address: 25B Broadway, Newmarket, Auckland 1023
Phone: 09 972 4142
Email: Info@bedstudio.co.nz

17. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

18. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not reasonably necessary or permitted.

If you believe a child has provided personal information to us without appropriate consent or authority, please contact us so we can review the situation.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable privacy requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how Bed Studio handles personal information.

20. Contacting Bed Studio

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Address: 25B Broadway, Newmarket, Auckland 1023
Phone: 09 972 4142
Email: info@bedstudio.co.nz

This Privacy Policy is intended to explain Bed Studio's approach to handling personal information and should be read together with any other applicable terms and policies on our website.